Universal Credit Services, an award-winning agency that specializes in a positive, customer-centered approach to collecting revenue, and Northern Credit Bureau, a long-established successful collections organization based in Petoskey, MI, are merging their business operations, effective November 5, 2018, to offer an expanded range of services and enhanced resources to all clients.
UCS will acquire the NCB assets, people, and client contracts, and the merged business will operate under UCS leadership. NCB, with its strong reputation for positive and highly professional interactions with customers, will continue to do business under the Northern Credit Bureau brand, with a new logo that reflects the merger.
“The acquisition of Northern Credit Bureau offers an exciting opportunity for UCS to provide our unique and highly successful approach to revenue collections to a larger number of businesses across Michigan and the United States,” said UCS founder and COO, Jennifer Dietrich.
Universal Credit Services, a Hartland, MI-based provider of accounts receivable management services, has become one of the fastest-growing accounts receivable organizations in the Midwest by making customer service the central element to everything it does. “Both UCS and NCB have built their reputations on practicing what we call the Three P’s of consumer interaction: Professional, Positive, and Polite. This shared focus means that NCB’s strong record of successful revenue services will continue after the merger,” Dietrich added.
Effective immediately, NCB’s clients will enjoy new value-added services, enhanced technology, and increased capital resources, including Ad Hoc Custom reports, onsite client training by an ACA Certified Trainer who holds both Scholar and Fellow Degrees, and online payment options for consumers. Other new services include encrypted email to ensure security and privacy, online skip-tracing, and extended business office services.
As a SOC-certified agency, and the second agency in Michigan to be ACA International-certified, we use an award-winning, scientific approach to profit recovery, UCS has provided outstanding services to businesses, municipalities, and healthcare facilities across the Midwest since 1993. The combination of its focus on treating consumers with respect and understanding, and its cutting-edge use of technology, makes UCS an industry leader year after year, as it consistently achieves revenue recovery results that far exceed industry averages.